Operations Summary

Throughout my career, I’ve led the opening of over 40 clinics, overseen $200M in revenue, and managed teams of more than 2,000. As part of an executive leadership team, I drove DeNovo growth strategies that expanded operations from 35 to 125 clinics, significantly increasing revenue and launching two new service lines. My core strengths include proactive leadership, business optimization, revenue cycle transformation, EMR strategy, and culture-building initiatives that directly improve retention and team performance.

I lead with authenticity and clarity—driven by a deep commitment to developing strong, fulfilled field leaders and building systems that align people, outcomes, and operational success.

  • Designed and deployed a virtual consultation infrastructure across 100+ locations in response to pandemic constraints, enabling access for 25,000 additional patients and preserving 50% of the workforce. Later adapted and implemented the model for a LASIK organization, advising the CEO on broader business optimization initiatives.

  • Identified and executed a centralized intake strategy as Sr. Regional Director, relieving local centers of administrative burden and accelerating client onboarding. Built a scalable call center model, customized HubSpot CRM, and developed training infrastructure—resulting in improved productivity, stronger team focus on clinical care, and a measurable lift in onboarding speed within weeks of pilot launch.

  • Led the standardization of operations across 120 locations by developing a comprehensive operational playbook outlining mission, values, and role-specific expectations. Partnered with regional leaders on implementation, resulting in a 10% reduction in turnover within 12 weeks and a 25% decrease over six months.

  • Revamped revenue cycle infrastructure to improve cash flow and payer compliance, increasing reimbursement by 20% and recovering $1M in delayed Medicaid revenue through billing, coding, and credentialing optimization.

  • Drove significant enrollment growth across a multi-state early childhood education network by optimizing tour experiences, strengthening lead conversion practices, and reinforcing site-level safety readiness. Enhanced the family journey from inquiry to enrollment, resulting in a 5% lift in conversion and over 140 new families enrolled within 90 days.

  • Led strategic market expansion through DeNovo and acquisition-based growth models, building infrastructure to support 3x location scale and 6x EBITDA increase.

  • Developed and implemented a data-driven performance infrastructure, integrating KPI dashboards across clinical and operational teams to drive alignment, accountability, and outcome-based decision-making.

  • Built people-first systems focused on retention, career development, and field alignment—resulting in measurable improvements in engagement, tenure, and team performance across multiple sectors. Improved re-enrollment from 80% to 93%, reduced turnover in clinical ops by 25% and built career pathways and aligned bonus structures to productivity.

Moments That Mattered